Frequently Asked Questions

Do the missionaries pay taxes or any extra charge when they receive a package?

No, missionaries do not have to pay anything. They just receive the package.

Do you have any telephone number I can call?

Sure. You can ask for it via chat

How long time will take so my missionary receive his/her package?

From Mexico City to any state may take 5 – 7 business days. Around Mexico City and even the city may take 1 – 5 business days.

Do you send packages to the missionaries’ areas?

No, all packages are sent to the mission offices.

What if I want to send a special product that is not on the website?

You can ask for a special request in our chat or any social media you prefer.

Because you guys are in Mexico City, can I use my card?

Yes. We can process transactions in more than 135 currencies.

Can I pay with my credit card?

Yes. With our “Payment Intents API” we can now process payments with up to 18 months without interest on credit cards.

Can my missionary use his own debit card?

Definitely. If the mission president allows them use this card, yes he/she can.

What if my missionary never receive the package?

We will make sure your shipping is delivered. But in case they never receive the package wi will refound the full amount.